Privacy Policy

Please read these terms and conditions ("Terms") carefully before accessing or using the Platform. These Terms, along with the Privacy Policy published on the Platform ("Privacy Policy") and other policies (as may be notified/displayed/published on the Platform), constitute the contract between the Users of this Platform and the Company (collectively "Agreement"). By use of the Platform, Users agree to be bound by this Agreement as posted on the Platform from time to time.

The Application of Jobpool is a connecting medium for both task providers and professionals to connect. The application offers various services for both parties based on their interests. The Application also follows the guidelines of different countries and communities. The organization handles privacy and holds payments safely until the work is completed for both providers and professionals under the privacy acts issued by different countries.

  • Jobpool is an application providing an online workspace ("Application") where registered skilled professionals can offer their services to registered Users.
  • The Application and website at jobpool.in ("Website") (collectively, "Platform") are operated by SHILO WEB DEVELOPMENT, a rapidly growing software development company and/or its affiliates (hereinafter referred to as the “Company”, “we”, “us”, and “our”). We respect your privacy and are committed to protecting it through compliance with our privacy policy.

This policy describes:

  • The type of information the Company may collect from you when you access or use its websites, applications, and other online services (collectively, “Services”);
  • The Company’s practices for collecting, using, maintaining, protecting, and disclosing that information.

We encourage you to read this policy carefully to understand our policies and practices regarding your information. By accessing or using our Services or Platform, registering an account, becoming a supplier or customer, or attempting to do so, you expressly agree to be bound by this privacy policy and consent to the Company’s collection, use, disclosure, and retention of your personal information as described here. This policy may change from time to time; your continued use of the Services after changes constitutes acceptance, so please check periodically for updates.

1. Applicability of the Policy

1.1 This policy applies only to information collected through our Services, including email, text, and other electronic communications sent through or in connection with our Services.

1.2 This Policy does not apply to information provided to or collected by third parties used in connection with our services. We encourage you to consult directly with such third parties about their privacy practices.

2. Collection of the Information

2.1 Some Services may be used without revealing personal information, while others require it. We may collect ‘Non-Personal Information’ (e.g., web pages viewed) that cannot identify you. For certain features, you may need to submit ‘Personally Identifiable Information’ (e.g., name, email). Inaccurate information may affect your ability to use Services or our ability to contact you. You are responsible for ensuring the accuracy of the information you submit.

2.2 We collect several types of information, including:

  • Personally Identifiable Information: Information like name, email, contact number, educational qualifications, occupation, date of birth, marital status, income, residence, Aadhaar number, PAN, social security, tax identification numbers, and work experience.
  • Information about your internet connection, equipment, and usage details.

2.3 We collect this information:

  • Directly from you when provided.
  • Automatically as you navigate our Services (e.g., usage details, IP addresses, cookies).
  • From third-party sources, such as updated delivery and address information from carriers.

2.4 Information You Provide to Us

2.4.1 Your Account Information: Full name, email, postal code, password, gender, phone number, profile picture, etc. You may provide this via third-party sign-in services (e.g., Facebook, Google).

2.4.2 Your Preferences: Time zone, language settings.

2.4.3 Your Content: Reviews, photos, comments, ordering history, favorite categories, contact information, etc.

2.4.4 Your Searches and Activities: Search terms, results selected.

2.4.5 Your Browsing Information: Duration of use, features used, ads clicked.

2.4.6 Your Communications: Messages with users/suppliers, survey participation, newsletter requests.

2.4.7 Your Transactional Information: Name, phone, gender, transaction details, PAN, billing, and payment information shared with PCI-compliant processors.

2.4.8 Your Public Posts: Ratings, reviews, photos, comments posted publicly. These are shared at your own risk, as we cannot control other users’ actions.

2.4.9 We use this information to enhance functionality, improve quality, personalize experiences, display relevant ads, provide support, communicate, and comply with legal obligations.

2.5 Information We Automatically Collect

2.5.1 We may collect information about your device and usage, even without registration.

2.5.2 Usage Information: Traffic data, location data, logs, resources accessed.

2.5.3 Computer and Device Information: IP address, operating system, browser type, device identifier, network information.

2.5.4 Stored Information and Files: Metadata from files like photos, audio, video clips, contacts.

2.5.5 Location Information: Real-time device location, as permitted by you.

2.5.6 Last URL Visited: The URL of the last web page visited before our websites.

2.5.7 Mobile Device IDs: Unique device identifiers for tracking preferences and ads.

2.5.8 Your Preferences: Time zone, language settings.

2.5.9 Your Activity on the Services: Search queries, comments, clicks, pages viewed, visit duration.

2.5.10 Mobile Status: Online/offline status of the application.

2.5.11 Applications: Information about other applications on your device to personalize experiences.

2.6 You may withdraw consent for collecting personal information by contacting the Grievance Officer (see Section 14). Withdrawal may limit our ability to provide certain services.

3. Use of the Information

We use collected information for:

3.1 Handling orders, processing payments, communicating about orders and services.

3.2 Providing, troubleshooting, and improving Services through performance analysis and usability enhancements.

3.3 Recommending features, products, and personalizing experiences, sharing preferences with your network for marketing.

3.4 Complying with legal obligations, such as verifying seller information.

3.5 Communicating via phone, email, or chat.

3.6 Displaying interest-based ads without using personally identifiable information.

3.7 Preventing fraud, assessing credit risks via scoring methods, and sharing results with third parties.

3.8 Administering contests and sweepstakes.

3.9 Enforcing contracts, including billing and collection.

3.10 Conducting research, auditing, and analyzing user behavior to improve Services.

3.11 Fulfilling purposes for which you provided the information or with your consent.

3.12 Checking eligibility for credit and payment products with affiliates and partners.

4. Sharing of the Information

4.1 We may disclose personal information:

4.1.1 General Information Disclosures:

  • To holding companies, subsidiaries, and affiliates under common ownership.
  • To contractors, advertisers, service providers, credit agencies, and other third parties bound by confidentiality obligations.
  • To successors in mergers, divestitures, or asset transfers.
  • To third parties marketing products or services we believe may interest you.
  • These third parties are contractually required to maintain confidentiality.

4.1.2 To fulfill the purpose for which you provided it.

4.1.3 For purposes disclosed when you provided the information.

4.2 Service Providers: We share information with vendors for communications, payment processing, surveys, and hosting services.

4.3 Credit Analysis: We may share information with Credit Information Companies for credit checks to offer payment options.

4.4 Legal Purposes: We share information to comply with legal processes, investigate illegal activities, or protect rights and safety.

4.5 Social Networks: Social media interactions may collect or post information, governed by their privacy policies.

4.6 To enforce Terms of Use and agreements.

4.7 To protect the Company, users, or others, including for fraud protection and credit risk reduction.

4.8 With your consent.

5. Third Party Links and Services

5.1 Services may link to third-party websites. We are not responsible for their content or privacy practices. Our Privacy Policy does not cover information provided to or collected by third parties. Read their privacy policies.

6. Anonymous or De-identified Data

6.1 We may anonymize or de-identify information, which is not restricted by this Policy and may be used or disclosed without limitation.

7. Cookies

7.1 Cookies are alphanumeric identifiers stored on your device. We use cookies for features and to collect information. Third-party websites may place cookies, for which we are not responsible. We use third-party cookies for marketing.

7.2 We provide choices regarding personal information you provide.

8. Security Precautions

8.1 We maintain reasonable safeguards to protect your information, using industry-standard security measures. However, data transmission over the internet carries inherent risks, and we cannot guarantee complete security.

8.2 We are not liable for disclosure due to errors or unauthorized access beyond our control. Do not share your username or password. Instructions using your credentials are considered authorized by you.

9. Permissible Age

9.1 Services are not intended for users under 18 unless permitted by local laws. We do not knowingly collect information from minors.

9.2 Minors must use Services under parental supervision. We delete accounts of users under 18 upon discovery.

10. Data Retention

10.1 You may close your account or request deletion via the Grievance Officer. We retain information as required by law or for authorized purposes, then delete or anonymize it.

11. Job Applicants

11.1 Job applicant information is used to evaluate applications and may be shared with third parties for qualification assessments.

13. Changes to this Privacy Policy

13.1 We may amend this Policy to reflect changes in law, practices, or technology. Check periodically for updates. Continued use after changes constitutes acceptance.

14. Grievance Officer

14.1 Per the Information Technology Act, 2000, and related rules, contact details of the Grievance Officer are provided below: [Details to be inserted by the Company].